**Other Important Details**

Our customers are important, and we strive to get it right.  Please note, all products are custom cut, sometimes welded and always hand-painted in our little studio.  We ask for grace of up to 14 days on custom orders.

A legal disclaimer

**Return Policy** **Effective Date: [May 1, 2026]** At [RuMeR Partners], we strive to ensure your complete satisfaction with every purchase. This Return Policy applies to orders placed through our online store and is governed by the laws of the State of Texas. ### Return Window You may return eligible items **within 30 days** of the original delivery date. The item must be in its **original, unused condition**, with all tags, packaging, and accessories intact. Returns after 30 days will not be accepted. ### Free Returns (Standard Items) - **Free returns** are available for standard (non-large, non-customized) items. - We will provide a prepaid return shipping label for eligible returns. - Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item. ### Large Items Large or bulky items (e.g., furniture, appliances, or oversized goods as designated on the product page) are eligible for return within the 30-day window but are subject to the following: - The buyer is responsible for paying all return shipping costs. - A **20% restocking fee** will be deducted from the refund. - We recommend contacting customer service before returning large items for specific shipping instructions and to confirm eligibility. ### Customized or Personalized Items Customized, personalized, or made-to-order items are **non-returnable and non-refundable**, except in cases where the seller made an error in production (e.g., incorrect customization due to our mistake). In such cases, please contact us immediately with proof of the error, and we will work with you to resolve the issue. ### Exceptions and Non-Returnable Items The following items are not eligible for return or refund under any circumstances (except for seller error or defects covered by warranty): - Items marked as final sale, clearance, or closeout. - Used, damaged, or altered items (beyond normal inspection). - Personal care, hygiene, or intimate apparel products for health and safety reasons. - Perishable goods, food items, or plants. - Gift cards, digital downloads, or software. ### Defective or Damaged Items If you receive a defective, damaged, or incorrect item, please contact us **within 48 hours** of delivery with photos and order details. We will arrange a replacement or full refund (including original shipping) at no cost to you, subject to verification. ### How to Initiate a Return 1. Contact our customer service team at [info@rumerpartners.com] or through your account portal to request a return authorization (RMA). 2. Provide your order number and reason for return. 3. Package the item securely in its original packaging. 4. Ship the item to the address provided in your RMA (return shipping label or instructions will be supplied where applicable). **Important:** Returns without a valid RMA may be refused or delayed. We are not responsible for lost or damaged return shipments. ### Refund Process - Refunds will be processed to the original payment method. - Original shipping costs are non-refundable unless the return is due to our error. - Restocking fees (where applicable) and return shipping (for large items) will be deducted. - Refunds typically appear on your statement within 7–10 business days after inspection. ### Texas Residents and Governing Law This policy complies with Texas consumer protection laws, including the Deceptive Trade Practices Act. Texas does not mandate a specific return or refund right beyond what is clearly disclosed in our policy. By placing an order, you agree to be bound by this Return Policy. All disputes will be governed by the laws of the State of Texas, without regard to conflict of law principles. We reserve the right to modify this policy at any time. Changes will be posted on our website. For questions, contact us at [info@rumerpartners]. Thank you for shopping with [RuMeR Partners]!

Refund Policy - the basics

**Refund Policy** **Effective Date: [May 1, 2026]** This Refund Policy works in conjunction with our Return Policy and applies to all purchases made through [RuMeR Partners] online store. We are a Texas-based business and this policy is governed by Texas law. ### Refund Eligibility Refunds are issued only for **eligible returns** that meet all of the following conditions: - The item is returned within **30 days** of delivery. - The item is in its **original, unused condition** with all original tags, packaging, and accessories. - A valid Return Merchandise Authorization (RMA) has been issued by our customer service team. - The return complies with our Return Policy (including any applicable restocking fees or shipping responsibilities). ### Refund Timeline Once we receive and inspect your returned item: - We will process your refund within **7–10 business days**. - You will receive an email confirmation when your refund has been issued. - Refunds will be credited back to the **original payment method** used at checkout. **Note:** Credit card and PayPal refunds may take up to 5–10 additional business days to appear on your statement, depending on your bank or payment provider. ### What Is Refunded | Item                          | Refunded?                          | Notes | |-------------------------------|------------------------------------|-------| | Product Price                 | Yes (minus any applicable fees)   | Full or partial depending on policy | | Original Shipping Cost        | No                                | Non-refundable in most cases | | Return Shipping (Standard)    | Yes (if we provided prepaid label)| Free returns only | | Return Shipping (Large Items) | No                                | Paid by buyer | | Restocking Fee                | N/A                               | 20% deducted for large items | | Taxes                         | Yes (on refunded amount)          | Per state regulations | ### Large Items - A **20% restocking fee** will be deducted from the product price. - Buyer is responsible for return shipping costs. - Only the remaining balance (product price minus 20%) will be refunded. ### Customized / Personalized Items Customized or made-to-order items are **non-refundable**, except when the error was made by the seller. In seller-error cases, we will issue a full refund or send a replacement at no cost to you. ### Non-Refundable Items The following are **not eligible** for refunds: - Items returned after 30 days - Final sale, clearance, or closeout items - Customized items (unless seller error) - Used, worn, damaged, or altered items - Personal care, hygiene, underwear, or intimate apparel - Perishable goods, food, or plants - Gift cards or digital products - Items without original packaging and tags ### Defective, Damaged, or Incorrect Items If your item arrives defective, damaged, or incorrect: - Contact us **within 48 hours** of delivery with photos and order details. - We will provide a **full refund** (including original shipping) or a replacement at **no cost** to you after verification. ### Partial Refunds Partial refunds may be issued in cases of: - Missing accessories or parts - Items returned in non-original condition - Large item restocking fees ### How Refunds Are Processed 1. Return your item following the instructions in our Return Policy. 2. After inspection and approval, we process the refund. 3. You will receive an email notification with the refund amount and details. ### Texas Compliance This policy complies with Texas consumer laws, including the Deceptive Trade Practices Act. Texas does not require businesses to offer refunds beyond what is clearly stated in the published policy. All transactions are subject to Texas law. We reserve the right to refuse refunds for returns that do not comply with our policies or show signs of abuse (e.g., frequent returns). For any questions about refunds, please contact our customer service team at [info@rumerpartners.com] or [915.241.6000]. Thank you for shopping at [RuMeR Partners]! --- **Recommendation:**   You can publish these as two separate pages (“Return Policy” and “Refund Policy”) or combine them into one “Returns & Refunds Policy” page. Let me know if you’d like me to merge them or make any adjustments.